Piano Care Questions

Frequently asked questions about piano tuning and service
How often should a piano be tuned?

Virtually all piano manufacturers recommend that a piano be tuned a minimum of two times per year. Depending on environmental conditions, how the piano is cared for and used, and the quality of the piano, pianos may need to be tuned more often. Scheduling a tuning every six months is a good rule of thumb..

Our piano doesn't get played very often. Do I still need to get it tuned regularly?

How often a piano is used is only one contributing factor to a piano going out of tune. Other factors, most notably environmental fluxuations (especially humidity), affect a piano regardless. If a piano is not tuned regularly, added time and expense will be needed to achieve a satisfactory tuning at standard pitch. An out-of-tune piano will also likely actually be a deterrent to being played.

Is it bad for my piano to be played hard or loudly?

Not really. Of course you don’t want to be abusive to your piano, but playing a piano loudly in and of itself is not inappropriate. Some of the world’s greatest pianists past and present were known for playing loudly. It is possible that action parts such as hammers may show signs of wear sooner, but that is not a reason to not play it the way you prefer to play it.

How long does it take to tune a piano?

Under normal circumstances, it usually takes 1.25 – 1.5 hours to tune a piano that has been on a regular maintenance schedule. If a pitch raise is needed, that can add another 45 – 60 minutes to the process.

Will my piano need to be tuned if I move it?

If you’re moving it across the room, probably not. If you’re moving it across town or otherwise, probably so. If the piano has been handled with care during the moving process, the move itself is less likely to impact the tuning of the piano than the environmental variances in its new location.

Why does a piano go out of tune?

There are many factors, which include the condition and quality of the piano, how often it is played, and environmental factors, such as humidity levels. Pianos have thousands of moving parts, many of which are made of wood and are particularly sensitive to moisture. If you find that your piano is not staying in tune even though it has been serviced regularly, you should strongly consider a Dampp-Chaser Piano Life Saver System, which is the premier way to stabilize humidity levels in the piano.o.

When is the best time to tune a piano?

In a word – regularly. There is no compelling evidence to suggest that a particular time of year is better for a tuning, especially if your piano has a stable climate environment. If you have recently relocated your piano, it might be best to wait a couple of months subsequent to the move so that your piano can adjust to the new environment.

Is it true that I shouldn't put my piano against an exterior wall of the house?

Not really. Most modern homes are fairly well-insulated and there shouldn’t be a significant difference in this regard. What is a consideration, however, is placement near heating vents or other sources that could either dry out your piano or produce moisture.

How does humidity affect a piano?

Pianos have thousands of parts and the majority of them are made of wood. Humidity affects wood in a piano just like it affects doors and drawers around the house. When moisture is high, the wood swells, causing expansion of the soundboard and bridges (resulting in pitch changes), sticking keys and sluggish action parts. When conditions are too dry, parts can get loose and possibly start to crack. Neither scenario is healthy for the piano or its tuning stability, which is why climate control systems are so highly recommended by piano professionals and manufacturers.

My piano isn't worth very much, so I'm reluctant to invest in Dampp-Chaser Life Saver System.

If you are worried that your piano isn’t worth the investment, ask yourself, “Do I want my piano to stay in tune?” Surely you want your inexpensive piano to stay in tune as much as you would if it were an expensive Steinway. Also, if you decide later to purchase a newer, better piano, Potter’s Piano Service will transfer your Dampp-Chaser system into your new piano for FREE!

What is Regulation?

Regulation is basically adjusting your piano to play the way it was designed to be played. Regulation generally involves ajusting various parts according to manufacturer specifications with notable consideration and awareness to ultimately do what it takes to simply function best. There are approximately 20 unique, precision adjustments that can be made to each of the 88 notes on a piano, so regulation is significant process that takes patience, time and expertise.

How do I know if my piano needs regulating?

If your piano is more than 5 or 10 years old, chances are that it is due for at least some regulation work. Some regulation problems are subtle and not overly obvious to the owner or player, while other problems will be quite apparent. Some symptoms that a piano might demonstrate if a piano is in need of regulation are as follows: notes don’t play when you play softly, lack of control, lack of evenness, double-striking / wobbly hammers, key tops are not level with one another, hammers block against the string(s), and more. Like a car, it’s best to get that “50,000-mile maintenance” before actual symptoms become apparent, lest you inadvertently grow to accept abnormalities as normal. And like many things in life, often times the need is not fully appreciated until it has been addressed – at which point you may say, “I should have done that a long time ago!”

Do you offer any discounts or coupons?

YES! There are several ways that you can get discounts with Benjamin Piano. If you refer a friend for service, they will get $5 off of their first service and you will get $5 off of your next service. Also, if you stay on a regular maintenance schedule (typically every six months), you will receive a $10 discount for each tuning. At the time of your tuning, you will be given a reminder magnet that indicates your next tuning due date for discount eligibility. Additionally, we also run specials from time to time on other services such as Dampp-Chaser system installations.

What is a Registered Piano Technician (RPT) and why should I hire one?

A Registered Piano Technician (RPT) has passed a series of rigorous examinations on the tuning, maintenance, repair, and regulation of pianos to demonstrate well-rounded competence in the piano service field.  The Piano Technicans Guild sets high standards and administers these comprehensive exams to ensure that technicians with the RPT designation are equipped to offer quality piano service to clients interested in hiring professionals at the top of their field.

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